Shipping Policy

At New Eye Master, we aim to deliver your orders quickly and safely. Please read our shipping policy below for complete details.

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1. ORDER PROCESSING TIME

Shipping within Karachi usually takes 1–2 business days. Orders outside Karachi are typically delivered within 2–4 business days, depending on your location.

You will receive tracking details once your order is shipped.

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2. SHIPPING CHARGES

Shipping charges (if applicable) will be calculated and displayed at checkout before you complete your order.

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3. ORDER TRACKING

Once your order has been shipped, you will receive a tracking number via email so you can monitor your shipment in real time.

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4. CASH ON DELIVERY (COD)

We may offer Cash on Delivery (COD) in selected areas. Please ensure you provide accurate contact details to avoid delivery issues.

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5. DELAYS & ISSUES

While we try our best to deliver on time, delays may occur due to:

• Weather conditions
• Courier service issues
• Incorrect shipping information

We are not responsible for delays caused by these external factors, but we will assist you in tracking your order.

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6. INCORRECT ADDRESS

Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect addresses provided by customers.

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7. LOST OR STOLEN PACKAGES

If your package is marked as delivered but not received, please contact the courier service first. If you still need help, reach out to us and we’ll assist you.

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8. CONTACT US

If you have any questions about shipping, feel free to contact us through our website or email.