Refund policy

At New Eye Master, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

━━━━━━━━━━━━━━━━━━━━━━

1. RETURNS

You may request a return within 48 hours of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be in its original packaging
• Proof of purchase is required

━━━━━━━━━━━━━━━━━━━━━━

2. NON-RETURNABLE ITEMS

The following items are not eligible for return:

• Used or damaged products (not due to our error)
• Customized or special-order items
• Items returned after the allowed return period

━━━━━━━━━━━━━━━━━━━━━━

3. REFUNDS

Once we receive and inspect your returned item:

• We will notify you about the approval or rejection of your refund
• If approved, your refund will be processed within 5–7 business days
• Refunds will be issued to your original payment method

━━━━━━━━━━━━━━━━━━━━━━

4. EXCHANGES

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us with details and photos of the issue.

━━━━━━━━━━━━━━━━━━━━━━

5. SHIPPING COSTS

• Customers are responsible for return shipping costs (unless the item is defective or incorrect)
• Shipping fees are non-refundable

━━━━━━━━━━━━━━━━━━━━━━

6. DAMAGED OR WRONG ITEMS

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery. We will resolve the issue as quickly as possible.

━━━━━━━━━━━━━━━━━━━━━━

7. LATE OR MISSING REFUNDS

If you haven’t received your refund yet:

• Check your bank account again
• Contact your payment provider
• If the issue persists, contact us for support

━━━━━━━━━━━━━━━━━━━━━━

8. CONTACT US

If you have any questions about our Refund Policy, please reach out to us through our website or email.