FAQ's

1. WHAT PRODUCTS DO YOU OFFER?

We offer a wide range of eyeglasses, sunglasses, and contact lenses, including stylish frames, everyday wear glasses, and fashion eyewear designed for comfort, clarity, and durability.

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2. HOW DO I CHOOSE THE RIGHT GLASSES FOR ME?

You can choose glasses based on your face shape, style preference, and comfort. Each product includes details to help you find the perfect fit.

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3. ARE YOUR EYEGLASSES HIGH QUALITY?

Yes, we ensure all our eyeglasses are made from quality materials to provide long-lasting durability, comfort, and clear vision.

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4. DO YOU OFFER PRESCRIPTION LENSES?

Yes, we do offer prescription lenses. While placing your order, you can select the prescription lens option and enter your prescription details to get your glasses customized accordingly.

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5. HOW LONG DOES SHIPPING TAKE?

Shipping within Karachi usually takes 2-3 business days. Orders outside Karachi are typically delivered within 4-5 business days, depending on your location. You will receive tracking details once your order is shipped.

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6. CAN I RETURN OR EXCHANGE MY ORDER?

Yes, we offer returns and exchanges within a specified period. Items must be unused and in their original condition. Please check our Refund Policy for full details.

Please note that prescription lenses are non-returnable and non-refundable. However, if your item arrives damaged or defective, you must contact us immediately, and we will arrange an exchange or refund accordingly.

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7. HOW CAN I TRACK MY ORDER?

Once your order is shipped, you will receive a tracking number via email to monitor your delivery.

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8. WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept major payment methods such as credit/debit cards and other secure payment options available at checkout.

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9. WHAT IF I RECEIVE A DAMAGED OR WRONG PRODUCT?

If you receive a damaged or incorrect item, please contact us immediately with photos, and we’ll resolve the issue as quickly as possible.

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10. HOW CAN I CONTACT CUSTOMER SUPPORT?

You can reach us through our contact page or email us anytime. We aim to respond within 24 hours.